About Us
Our clients expect quick answers, people who know their projects, and someone they can rely on when a problem arises. Our size allows us to make decisions quickly, bring the right expertise to the table, and stay involved in every project. That’s how we put our expertise to work for you.
— ClinInfo Management
Account Management
"I like knowing what's going on across a client's studies, not just focusing on one project at a time. It helps me spot opportunities to make things more consistent and suggest solutions that fit their needs. I'm also a point of contact when clients have questions, want to discuss a new project or find out what's new in the platform. I want them to know they can always talk things through with someone who knows both their work and the solution."
Account Management ensures continuity between your organisation and ClinInfo throughout the relationship, keeping the broader picture in view across your projects.
What defines us
- A dedicated and knowledgeable contact
- Strong understanding of your organisation
- Consistent follow-up across projects
- A relationship built to last
Project Management
"Before getting started, I need to understand what the study is really about, the context behind it and what matters most to the people involved. From there, my job is to help the project move forward in the right direction. That sometimes means explaining why a deadline isn't realistic, raising a concern before it becomes a bigger problem, or taking the time to get something right rather than rushing it. I'd rather have an honest conversation early on than make promises we can't keep. In the end, what matters is delivering something that works for the study, not just ticking boxes along the way."
Project Management brings together the different teams involved in your project and ensures that decisions, priorities and requirements remain aligned throughout its lifecycle.
What defines us
- One clear point of coordination
- Decisions focused on the project
- Anticipation rather than last-minute problem solving
- Full visibility throughout the project
IT
"My job covers quite a few different things: security, working with our hosting providers, coordinating penetration tests and keeping our systems up to date. I also spend time exploring new technologies, especially AI. I'm interested in what we can actually do with it, whether it's automating repetitive tasks or finding new ways to work. I like having that mix of responsibilities: keeping our systems reliable today while looking at what we could do differently tomorrow."
IT brings together the technical expertise needed to build, adapt and secure the solutions supporting your clinical research projects.
What defines us
- Technology adapted to your requirements
- Direct access to technical expertise
- Security built into every solution
- Solutions designed for long-term reliability
Data Management
"When I work on an eCRF or a questionnaire, I think about everyone who will use it: study coordinators, patients, statisticians, and sometimes developers who need to build other tools on top of it. Each has different needs, and I have to keep them all in mind when deciding how to present and organise the data. I know I've got it right when everything flows naturally and nobody has to stop and figure out how things work."
Data Management combines clinical research expertise with practical knowledge of data collection to build systems that work efficiently for sites, monitors and project teams.
What defines us
- Fast and precise implementation
- Practical solutions for study teams
- Critical review beyond the technical setup
- Data quality considered from the start
Helpdesk
"For me, good support starts with understanding the actual problem, not just the ticket. I coordinate the team, help prioritise requests, organise training and make sure urgent issues get the attention they need. But I also need to understand what's behind a request myself, so I can help the team find the right solution and keep track of things until they're resolved. And if something takes time, I think it's important to be honest about it. People need to know what's happening, who's working on it and where things stand."
The Helpdesk is the entry point for user support, connecting each request with the people best placed to resolve it.
What defines us
- Responsive support from people who know your project
- No request left without follow-up
- Direct access to the right expertise
- Clear visibility until resolution